Primary Contact
Support Team
Email: service@thbanana.com
Company: NOVA STAR LINK LIMITED
Region: Hong Kong SAR
Please include your device type, app version, and a short description of the issue when contacting support.
Support
Need help with NovaU?
For support requests, safety concerns, or account-related questions, please contact our team using the details below.
Safety
Report a Concern
If you need to report harassment, impersonation, abuse, or other safety issues, contact service@thbanana.com and include any relevant account details or screenshots.
Users can also use in-app reporting and blocking features where available. Reports are reviewed as promptly as practicable.
FAQ
Common support topics
Account Deletion
If you want to delete your account or submit a privacy request, visit the Privacy Choices page or email service@thbanana.com.
Account Access
If you cannot access your account, contact support with the email used for registration and a short description of the issue.
Profile or Match Issues
For problems with profile updates, discovery, or messaging, include your app version and a screenshot if available.
Privacy Requests
Privacy-related questions can be sent to service@thbanana.com or handled through the Privacy Choices page.