Support
For support requests, safety concerns, or account-related questions, please contact our team using the details below.
Primary Contact
Email: service@thbanana.com
Company: NOVA STAR LINK LIMITED
Address: Rm H11, 1/F, Kaiser Est Ph 2, 51 Man Yue St, Hunghom, Kowloon, Hong Kong SAR
Phone: +852 55290302
Typical response time: within 24–48 hours on business days. Please include your device type, app version, and a short description of the issue when contacting support.
Safety
If you need to report harassment, impersonation, abuse, or other safety issues, contact service@thbanana.com and include any relevant account details or screenshots.
Users can also use in-app reporting and blocking features where available. Safety reports are reviewed within 24–48 hours. For details on community rules, please review our Terms & Conditions.
Legal
To report copyright, trademark, or other intellectual property infringement, email service@thbanana.com with a detailed description of the violation and any supporting evidence.
We will review and respond to valid takedown requests within 3–5 business days.
Privacy
To exercise your data rights (access, deletion, correction, or portability), email service@thbanana.com from your registered email address.
We respond to data-rights requests within 30 days. You may also manage account deletion and privacy choices on our Privacy Choices page. For more details, see our Privacy Policy.
FAQ
If you want to delete your account or submit a privacy request, visit the Privacy Choices page or email service@thbanana.com. Please include your registered email address so we can verify your identity.
If you cannot access your account, contact support with the email used for registration and a short description of the issue.
For problems with profile updates, content browsing, or messaging, include your app version and a screenshot if available.
Privacy-related questions can be sent to service@thbanana.com or handled through the Privacy Choices page.