1. Overview
NovaLink is a dating and social discovery app for adults. Users can create profiles, view other profiles, receive match and recommendation results, and communicate within the app. This Privacy Policy applies to personal information processed by NOVA STAR LINK LIMITED in connection with NovaLink.
2. Information We Collect
We may collect information that users provide directly, including registration details, age confirmation, profile information, photos, preferences, discovery filters, messages sent through the service, and information submitted in support requests or reports.
We may also collect technical and usage information needed to operate and improve the service, such as device type, operating system, app version, log information, IP address, and general usage activity. Where enabled by the user or required for app features, we may also process location-related information, match preferences, and other profile discovery settings.
3. How We Use Information
We use information to create and manage user accounts, provide profile, matching, recommendation, and messaging functionality, help users discover relevant connections, respond to support requests, and maintain service performance.
We may also use information to improve app features, investigate abuse, moderate content, detect fraud or unauthorized activity, enforce our policies, comply with legal obligations, and support the safety of the NovaLink community.
5. Data Retention
We retain information for as long as reasonably necessary to provide the service, support user accounts, investigate safety or abuse issues, resolve disputes, enforce agreements, and satisfy applicable legal or regulatory obligations.
6. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. User Rights and Choices
Users may contact us regarding account access, profile updates, privacy-related questions, or deletion requests, subject to applicable law and identity verification. Some account and profile settings may also be available directly within the app.
If you would like to contact us regarding your data, please email service@thbanana.com. Additional information about data access and deletion requests is available on the Privacy Choices page.
Please note that profile content, messages, or information shared with other users may remain visible to those users if it was previously viewed, copied, or shared outside the app.
8. Children's Privacy
NovaLink is intended only for adults who meet the minimum legal age required to use a dating service in their jurisdiction, and in all cases is not intended for anyone under 18. If we learn that personal information has been collected from an underage user in violation of our policies, we will take steps to remove the information and restrict the account.
9. International Processing
NovaLink may be operated from or supported in Hong Kong SAR. By using the service, users understand that information may be processed where the company or its service providers operate, as permitted by law.
10. Contact
Questions about this Privacy Policy, user data requests, or account-related privacy concerns can be sent to service@thbanana.com.